Privacy Policy - Orquestabasura

1. Introduction

At Orquesta Basura, accessible at orquestabasura.com, we are firmly committed to protecting and respecting the privacy and personal data of our users, customers, and visitors. This Privacy Policy outlines how we collect, process, store, and protect your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Safeguarding your privacy is central to how we operate, and we prioritize transparency, control, and security in all aspects of our data handling practices.

2. Scope and Data Controller

This Privacy Policy applies to all personal data collected through your use of the website orquestabasura.com, as well as any related services, features, or communications. For the purposes of GDPR and other relevant data protection laws, Orquesta Basura is the Data Controller of your personal information. If you have any questions or concerns regarding this Policy or how your data is managed, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a) Usage Data

Information about how you use orquestabasura.com, including your IP address, browser type and version, pages visited, time and date of access, session duration, and referring URLs.

b) Account Data

Information you provide when creating an account, subscribing to a service, or placing an order, such as your name, physical address, email address, and telephone number.

c) Profile Data

Preferences, interests, purchase history, account settings, language preferences, and behavior patterns related to how you interact with our services.

d) Communication Data

Records of your communications with us, including inquiries, support tickets, chat messages, emails, and other forms of contact.

e) Technical Data

Device information including operating system, device type, browser settings, screen resolution, mobile network data, and system configurations.

f) Transaction Data

Payment transaction records, billing details, shipping address, products purchased, and methods of payment. Note: we do not store full credit card details; payments are processed through secure third-party providers.

g) Preference Data

Information regarding your consent for marketing, communication preferences, subscription choices, and areas of interest related to our offerings.

4. Legal Bases for Processing

We process your personal data based on the following lawful grounds:

– Contractual necessity: To perform our contractual obligations or to take steps at your request (e.g., completing orders).
– Consent: When you explicitly provide consent for marketing communications and use of cookies not strictly necessary.
– Legitimate interests: For purposes such as platform security, service improvement, fraud detection, and customer support, provided that these interests do not override your fundamental rights.
– Compliance with legal obligations: To fulfill legal and regulatory obligations, such as tax or consumer protection requirements.

5. Your Rights

As a data subject, you have the following rights under GDPR and, where applicable, under CCPA:

– Right of Access: You may request access to the data we hold about you.
– Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected.
– Right to Erasure: Initiate a request for us to delete your personal data, subject to our legal obligations.
– Right to Restrict Processing: Request temporary suspension of processing your data under certain conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit it to another controller.
– Right to Object: You may object to our processing of your data where our legal basis is legitimate interest or direct marketing.
– Right Not to Be Discriminated Against (CCPA): You will not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us via [email protected].

6. Security Measures

We implement robust security measures to protect your data, including:

– Encryption protocols to secure transmission and stored information.
– Access controls and strict authentication procedures.
– Firewalls and monitoring systems to prevent unauthorized access.
– Regular backups to ensure data restoration capabilities.
– Ongoing staff training on privacy and data protection best practices.

7. International Transfers

When your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful mechanisms under applicable legislation. These transfers are done to ensure the continuity of service and functionality of orquestabasura.com from various jurisdictions.

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Policy and in accordance with legal, regulatory, and operational requirements:

– Account Data: Retained for the life of the account and up to 6 years post-closure, subject to legal requirements.
– Transaction Data: Retained for a minimum of 7 years for accounting and compliance purposes.
– Communication Data: Retained for up to 3 years for audit and support training.
– Preference and Marketing Data: Retained until withdrawal of consent.
– Usage and Technical Data: Retained for up to 2 years for analytical and service optimization purposes.

9. Cookie Policy

We use cookies and similar technologies for various purposes when you visit orquestabasura.com:

– Essential Cookies: Necessary for the operation of our website and provision of services.
– Functional Cookies: Enable enhanced functionality and personalization (e.g., language choices).
– Analytics Cookies: Allow us to collect aggregated usage data to improve site performance.
– Performance Cookies: Help monitor system health and user interactions to optimize load times and responsiveness.

10. Cookie Management and Compliance

You can manage your cookie preferences at any time via our cookie consent banner or through your browser settings. Consent is obtained explicitly where required under GDPR and by opt-out mechanisms where required under CCPA. Third-party cookies are subject to their respective privacy policies, and we encourage reviewing them when applicable.

11. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If you believe a child has submitted personal data to orquestabasura.com without parental consent, please contact us immediately at [email protected] so we can take appropriate actions, including data deletion.

12. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Material changes will be clearly communicated via our website or other means. Continued use of orquestabasura.com after such updates constitutes your acknowledgment and agreement to the modified terms.

13. Contact Information

For any privacy-related questions, data requests, or to exercise your data subject rights, please contact us:

Email: [email protected]

We are committed to resolving concerns promptly and in compliance with all applicable data protection laws. You may also lodge a complaint with your local data protection authority if you believe your rights have been violated.

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We affirm our full compliance with GDPR, CCPA, and applicable regulations. At Orquesta Basura, your privacy is not just a policy — it is a commitment. Contact us at [email protected] with any concerns or questions regarding your personal data.